Shipping policy
Shipping Policy
At baby-reborn.com, we want your reborn baby doll to arrive safely and on time. Here's everything you need to know about our shipping process.
Free Shipping
We offer free standard shipping on all orders over $79 to any address in the United States. Orders under $79 pay a small flat shipping fee, shown at checkout before you pay.
We also ship to Canada: free standard shipping on orders over CA$129, CA$9.99 under.
Delivery Timeframes
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping (US) | 7â16 business days | Free over $79 / small flat fee under |
| Standard Shipping (Canada) | 10â20 business days | Free over CA$129 / CA$9.99 under |
| Priority treatment (US) | Your order is prepared first | Shown at checkout |
Business days are Monday through Friday, excluding public holidays.
Order Processing
All orders are processed within 1â3 business days of payment confirmation. Orders placed on weekends or holidays are processed the next business day. You will receive a confirmation email with tracking information once your order has shipped.
Tracking Your Order
Once your order ships, you will receive a shipping confirmation email containing your tracking number. If you have not received a tracking number within 5 business days of placing your order, please contact us at contact@baby-reborn.com.
Packaging
Every reborn baby doll is carefully packaged in protective materials to ensure it arrives in perfect condition. A printed birth certificate is included with every doll order at no additional cost.
Hawaii, Alaska & US Territories
We ship to Hawaii, Alaska, Puerto Rico, Guam, and the US Virgin Islands. Delivery times may be extended by 3â7 business days.
Canada
Orders to Canada are delivered in 10â20 business days with tracking. The recipient is responsible for any customs duties, taxes, or import fees charged on arrival.
Lost or Damaged Shipments
If your package arrives damaged or is lost in transit, please contact us within 14 days of the expected delivery date at contact@baby-reborn.com with your order number and photos of any damage. We will ensure you receive a replacement or refund.
Address Accuracy
Please ensure your shipping address is correct at the time of checkout. If you notice an error after placing your order, contact us immediately at contact@baby-reborn.com.
Contact Us
For any shipping-related questions, please email us at contact@baby-reborn.com. We respond within 24 business hours.